Downloads
Abstract
Background: Patient satisfaction is one of the key criteria for evaluating the quality of medical services, and it also plays a crucial role in determining patient loyalty to a healthcare facility. Objective: To analyze the factors influencing patient satisfaction across demographic including gender, age, education, nationality, type of customer and length of stay. Methods: A cross-sectional descriptive study was conducted on 243 patients collected from 01/01/2024 to 29/02/2024. To assess patient satisfaction, a self-administered Likert-7 questionnaire was used to collect data. Data analysis was performed with descriptive statistics, t-test and one-way ANOVA methods used in SPSS 26.0. Results: There was no statistically significant difference in satisfaction between male and female (p = 0,612), between aged group (p = 0,499), between level of education (p = 0,056), between local or visitor (p = 0,789), between Vietnamese and foreign patients (p = 0,705) and between lengths of stay (p = 0,987). Conclusion: This study shows that patient satisfaction at private hospitals in Vietnam is not significantly affected by gender, age, education, nationality, type of customer, and length of stay. However, some factors need to be further considered in future studies, especially detailed analysis of expectations among patient groups from different countries.
| Published | 2025-06-27 | |
| Fulltext |
|
|
| Language |
|
|
| Issue | Vol. 4 No. 2 (2025) | |
| Section | Original article | |
| DOI | 10.66517/jstmp.2025.2.13 | |
| Keywords | sự hài lòng của bệnh nhân, dịch vụ y tế, bệnh viện tư nhân, Vinmec Phú Quốc, văn hóa Patient satisfaction, Medical services, Private hospital, Vinmec Phu Quoc, Culture |
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright (c) 2026 Journal of Science and Technology in Medicine and Pharmacy
Fatima, T., Malik, S. & Shabbir, A. Hospital Healthcare Service Quality, Patient Satisfaction and Loyalty: An Investigation in context of Private Healthcare Systems. International Journal of Quality & Reliability Management 35, 00-00 (2018), doi:10.1108/IJQRM-02-2017-0031.
IMARC Group. Vietnam Medical Tourism Market Report by Treatment Type (Cosmetic Treatment, Dental Treatment, Cardiovascular Treatment, Orthopaedic Treatment, Bariatric Surgery, Fertility Treatment, Ophthalmic Treatment, and Others), and Region 2025-2033 (2024).
Kos, M., Dziewa, A., Drop, B., Furtak-Niczyporuk, M. & Warchoł, E. Is there a relationship between hospital care quality assessemnt and the patient’s place of residence? Polish Journal of Public Health 125(2), 77-82 (2015), doi:10.1515/ pjph-2015-0028.
Zarei, E., Arab, M., Froushani, A., Rashidian, A. & ghazi-tabatabaie, M. Service quality of private hospitals: The Iranian Patients’ perspective. BMC health services research 12, 31 (2012), doi:10.1186/1472-6963-12-31.
Trương Long Vỹ, Nguyễn Minh Quân, Lê Thị Kim Ánh. Sự hài lòng của người bệnh ngoại trú về dịch vụ khám chữa bệnh tại khoa khám bệnh, Bệnh viện quận Thủ Đức năm 2019. Hệ thống quản Lý Khoa học công nghệ. 1,1 (2020).
Bộ Y tế. Quyết định 3869/QĐ-BYT ngày 28 tháng 8 năm 2019 ban hành các mẫu phiếu và hướng dẫn khảo sát hài lòng người bệnh và nhân viên y tế. Bộ Y tế (2019).
Prajitmutita, M. L. Foreign patients’ perceptions of healthcare services in a private hospital in Thailand: development of an integrative model.
Bates, M. S., Rankin-Hill, L. & Sanchez-Ayendez, M. The effects of the cultural context of health care on treatment of and response to chronic pain and illness. Social Science & Medicine 45, 1433-1447 (1997), doi:https://doi.org/10.1016/ S0277-9536(97)00068-3.
Giao, H. N. K. Outpatient Satisfaction at Private General Hospitals in Ho Chi Minh City, Vietnam. Journal of Asian Finance, Economics and Business 7(7), 323-334 (2020).
Wang, W. Healthcare interpreting policy in China: Challenges, rationales, and implications. The Journal of Specialised Translation, 139-162 (2023).
Vequist, D., Geva, I. & Poe, A. International Accreditation Standards and the Benefits to Hospitals Attracting Medical Tourists: An Exploratory Study. Journal of Healthcare Management Standards 1, 57-72 (2021), doi:10.4018/ JHMS.2021070105.
Ferreira, P. L., Raposo, V. & Tavares, A. I. Primary health care patient satisfaction: Explanatory factors and geographic characteristics. International journal for quality in health care : journal of the International Society for Quality in Health Care 32, 93-98 (2020), doi:10.1093/intqhc/mzz134.