Downloads
Abstract
Background: Effective communication is an important requirement for nurses. The fact shows that confidence will help nurses communicate more effectively. Objectives: This study is to describe the self-confidence of nurses in common communication situations. Methods: A cross-sectional was conducted from March to April 2021. The data were collected from 125 nurses in hospitals, using the self-administered questionnaire about confidence in communication. In this study the Likert scale which consisted of 4 levels from very unconfident, normal, confident, to very confident was used. Results: The participants’ average confidence score was 1.95 ± 0.29. The results showed that nurses in general are not confident, mainly in the following situations: Asking others to clarify what they not understand (1.99 ± 0.39); Expressing their disagreement with someone (1.86 ± 0.51); Refusing other people's offers or requests (1.77 ± 0.54); Getting negative feedbacks from others about themselves (1.87 ± 0.57); And speaking in front of a crowd (1.64 ± 0.61). However, nurse are also confident in some particular situations, such as: Introducing themselves to strangers (2.09 ± 0.40); Explaining to the patients about their disease or care technique (2.10 ± 0.36); and showing to someone that they care about them (2.05 ± 0.42). Conclusions: In general, the level of confidence in communication of nurses is “unconfident”. Regarding the patients’ communication, nurses' self-assessment was confident when they introduce themselves to strangers; when explaining to the patient/family members about the disease or care technique; and to show someone that they care about them. Regarding colleagues' communication, nurses are confident with explaining to others why they say or do that, when they receive the negative feedback from others about themselves, and when asking others to find out more about them.
| Published | 2023-03-23 | |
| Fulltext |
|
|
| Language |
|
|
| Issue | Vol. 2 No. 1 (2023) | |
| Section | Original article | |
| DOI | ||
| Keywords | Mức độ tự tin, Giao tiếp, Điều dưỡng Self-confidence, Communication, Nurse |
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright (c) 2023 Journal of Science and Technology in Medicine and Pharmacy
Bộ Y Tế (2012) Chuẩn năng lực cơ bản của ĐD Việt Nam, Quyết định số 1352/QĐ-BYT ngày 21 tháng 4 năm 2012 của Bộ Y Tế.
Nguyễn Ngọc Huyền (2019). Sự tự tin trong thực hành kỹ năng lâm sàng của sinh viên ĐD chính quy tại Bệnh viện trung ương Thái Nguyên năm 2019. Tạp chí Khoa học và công nghệ Đại học Thái Nguyên, 225(01), pp. 47-52.
Lương Ngọc Khuê (2012). Tăng cường năng lực quản lý ĐD. Bộ Y Tế.
Nguyễn Thúy Ly, Yvonne Osborne và Patsty Yates (2014). Kiến thức, thái độ và sự tự tin trong thực hành chăm sóc giảm nhẹ của ĐD tại một số bệnh viện chuyên khoa Ung bướu Hà Nội. International journal of palliative nursing, 20(9), pp. 448-53.
Đinh Ngọc Thành và cộng sự (2013). Giao tiếp của ĐD và sự hài lòng của người bệnh nội trú tại các khoa nội, Bệnh viện đa khoa Trung ương Thái Nguyên. Khoa học và công nghệ. 115 (01), pp. 143-148.
Nguyễn Hữu Thắng và cộng sự (2018). Sự hài lòng của người bệnh đối với chất lượng bệnh viện tại Việt Nam: nghiên cứu tổng quan có hệ thống, giai đoạn 2000-2015. Tạp chí Y tế Công cộng, 45, pp. 36-41.
Mark D. H., and Simone E. V. (2009). Importance of Building Confidence in Patient Communication and Clinical Skills Among Chiropractic Students. The journal of chiroproctic education, 23(2), pp.151–164.
Mojtaba F. A., Mohammad A. M., Mohammad A. B., Amin S. A. (2019). The effect of communication skills training on the self-efficacy of nurses: a systematic review and meta-analysis study. Bali Medical Journal, 8(1), pp. 2902-2914.
Nørgaard B., Ammentorp J., Kyvik K. O., Kofoed P. E. (2012). Communication skills training increases self-efficacy of health care professionals. J. Continuing Educ. Health Profess. 32, pp. 90–97.
Parle M, Maguire P, Heaven C. (1997). The development of a training model to improve health care professionals’ skills, self-efficacy and outcome expectancies when communicating with cancer patients. Soc Sci Med, 44(2), pp. 231–40.
Pommerenke F, Weed D. (1991). Physician compliance: improving skills in preventative medicine practices. Am Fam Physician, 43(2), p. 560–8.
Whelan J, Timmins F, McCabe C, Buckley S, Muldowney S, McCarthy S, & De Vries J. Nurses Views of and Confidence with Communication Skills in the Republic of Ireland, RCSI 36th Annual International Nursing & Midwifery Research and Education Conference, Nursing and Midwifery Professional Values- The Key to Effective, Safe and High Quality Person - Centred Care, RCSI, Dublin, 2, 1-2nd March 2017, (5.5), 2017.